Terms of Service

Big Mountain Computers Terms of Service

These terms apply to the Big Mountain Computers website and to services provided by Big Mountain Computers unless a signed proposal, work order, managed-service agreement, or other written agreement says otherwise. That written agreement controls if it conflicts with these general terms.

1. Agreement and authority

By using this website, submitting an inquiry, requesting service, approving an estimate, delivering equipment, authorizing remote access, or accepting completed work, you agree to these terms. You represent that you are at least 18 years old and are authorized to act for the customer and for any device, account, network, data, or property involved. A parent or legal guardian must authorize service for a minor. A website inquiry does not itself create an appointment, service agreement, price, schedule, or response-time commitment.

2. Services

Big Mountain Computers provides computer diagnostics and repair, upgrades, malware assistance, backup and recovery work, business IT and network support, communications, websites and hosting, security and low-voltage systems, technology training, and related consulting. The exact scope, deliverables, schedule, and price are those stated in the applicable estimate, work order, invoice, or written service agreement.

3. Estimates, changes, and authorization

Estimates are based on the information and observable conditions available when prepared. Unless expressly stated otherwise in writing, an estimate is not a guaranteed final price or completion date. Additional labor, parts, shipping, third-party charges, hidden damage, incomplete information, or a customer-requested change may alter the price or schedule. We will seek additional authorization when work materially exceeds the approved scope.

4. Office 179 and payment of record

Big Mountain Computers is owned and operated by Office 179. Office 179 is the merchant and payment of record for Big Mountain Computers. Charges, invoices, receipts, credit-card statements, and bank statements may therefore appear under the name “Office 179.” The customer authorizes Office 179 to process amounts due for approved Big Mountain Computers services and acknowledges that an “Office 179” descriptor represents a Big Mountain Computers transaction.

5. Customer responsibilities

The customer must provide accurate information, disclose known damage or access restrictions, maintain lawful licenses and permissions, and provide timely decisions, access, credentials, equipment, and other cooperation reasonably required for the work. The customer is responsible for the legality and ownership of content, software, accounts, devices, and data supplied to us.

Customers should provide credentials through an approved secure method and change temporary or shared passwords after service. Do not send passwords, payment-card information, or remote-access codes through ordinary email.

6. Data, backups, and device condition

Hardware failure, malware, encryption, pre-existing damage, software changes, and ordinary diagnostic or repair procedures can result in data loss or loss of access. The customer is responsible for maintaining a current, verified backup before service whenever possible. Unless a written work order specifically includes backup or recovery, Big Mountain Computers is not responsible for creating or verifying a backup.

We will use reasonable care while performing authorized work, but we cannot guarantee that data will be recoverable, that every problem will be identified, or that a device with pre-existing damage can be restored to its prior condition.

7. Remote support and access

Remote access is used only with customer authorization. During an authorized session, a technician may view the screen, change settings, install or remove software, transfer diagnostic files, or restart a device as reasonably necessary for the requested work. The customer may end an interactive session at any time, although doing so may prevent completion. Ongoing monitoring or unattended access requires separate authorization or a service agreement.

8. Third-party products and services

Some work depends on hardware manufacturers, software publishers, telecommunications carriers, cloud providers, hosting providers, payment processors, or other third parties. Their licenses, warranties, subscriptions, service levels, privacy terms, and availability are controlled by those providers. Big Mountain Computers is not responsible for a third party’s service interruption, product defect, policy change, or discontinuation, but we will provide reasonable assistance within the approved scope.

9. Payment

Payment is due according to the applicable estimate, work order, invoice, or service agreement. The customer is responsible for approved labor, parts, shipping, taxes, subscriptions, and third-party charges. A disputed charge should be reported promptly to support@bigmt.net so we can investigate it.

10. Electronic communications

The customer agrees that we may send estimates, approvals, invoices, receipts, appointment or service updates, security notices, and other transaction-related communications by email, telephone, or text using the contact information supplied. Consent to non-essential marketing may be withdrawn without affecting necessary service or billing communications.

11. Acceptable use

You may not use the website or our services to violate law; gain unauthorized access; distribute malware; abuse, threaten, or defraud another person; infringe intellectual-property or privacy rights; interfere with systems; or request work that we reasonably believe is unsafe or unlawful. We may refuse or suspend work when necessary to protect customers, personnel, systems, or the public.

12. Website and intellectual property

The website is provided for general information and may change without notice. Big Mountain Computers and its licensors retain their rights in site text, graphics, logos, designs, software, and other materials. Third-party names and marks belong to their respective owners. Links to third-party sites do not constitute a warranty or endorsement of those sites.

13. Disclaimers

Except for commitments expressly made in a written agreement, services and the website are provided on an “as available” basis. To the extent permitted by law, we disclaim implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Nothing in these terms excludes a warranty or right that cannot lawfully be excluded.

14. Limitation of liability

To the extent permitted by law, Big Mountain Computers, Office 179, and their personnel, contractors, and suppliers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages; loss of profit, revenue, goodwill, business opportunity, or use; or loss or corruption of data arising from the website or services. Any direct-liability limit stated in a signed service agreement or work order also applies. These limitations do not apply where prohibited by law.

15. Governing law and disputes

These terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. Before filing a claim, the parties agree to make a good-faith effort to resolve the issue directly. Any court proceeding must be brought in a court with jurisdiction over Morgan County, Georgia, unless applicable law requires otherwise.

16. Changes and severability

We may update these terms by posting a revised version and changing the effective date. Changes apply prospectively unless otherwise stated. If a provision is found unenforceable, the remaining provisions continue in effect. Our failure to enforce a provision is not a waiver.

17. Contact

Questions about these terms may be sent to support@bigmt.net, made by telephone at (706) 343-4184, or mailed to Big Mountain Computers, 1412 Eatonton Rd, Suite 500, Madison, GA 30650.